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  • Responsible for the implementation of the order to billing process for various products /activities.
  • Accountable for adhering to SOX compliance controls and 3rd party guidelines.
  • Manage the order life cycle, order monitoring, commissioning and billing/credits/cancellations for new and renewal orders.
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
  • Administer User ID’s, passwords, etc. for online orders.Implement release of billing for all services and charges.
  • Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems.
  • Manage internal queries relating to order status, billing, commissioning, and compliance issues.
  • On a back-up basis, handle inbound customer calls relating to product/ service queries, claims,subscription and accounts receivable queries.
  • Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
  • Spot trends and make recommendations for enhancing systems and procedures.


Previous experience in a customer service driven environment.Related industry knowledge (i.e. Markets, Financial, Legal, etc.)
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  • Full Time
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